Reference

Terms That Govern Your 333bk Account

These terms set out what you agree to when you open and use a 333bk account — covering deposits via bKash, Nagad, and Rocket, how we handle your wallet, and what we expect from you.

bKash, Nagad, Rocket coveredAccount wallet rulesDispute process outlinedEligibility by region
333bk Terms That Govern Your 333bk Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a dispute about your account or a transaction, contact us directly. We handle terms-related queries through the channels below — have your registered mobile number ready so we can locate your account quickly.

Live Chat Open the chat widget from your account dashboard to raise a terms or wallet query with our support team.
Email Support Send a detailed message to our support address for written records of disputes or account-closure requests.
Account Help Centre The help centre covers common terms questions — account limits, wallet verification steps, and dispute timelines.
HOW WE OPERATE

How 333bk Handles Your Account Data

We keep your account data only as long as your account is active or as required by applicable law. You can request a copy of the data we hold on you by contacting support with your registered mobile number. Account security relies on the mobile OTP sent to your registered number each time you log in from a new device — do not share that code with anyone.

Data Retention

We hold your account and transaction records for the period required under applicable law, then delete or anonymise them on a rolling schedule.

Account Security

Every new-device login triggers an OTP to your registered number. If you did not request it, change your password immediately and contact support.

Data Access Requests

To see what we hold on your account, contact support with your registered mobile number and a valid ID. We respond within the timeframe local law requires.

Terms Updates

We post an update notice at least seven days before a material change takes effect. Check your registered email or the notice banner in your account.

Common Questions About These Terms

These are the questions we get most often about account rules, eligibility, and how disputes are handled. If yours is not here, reach out through live chat or email.

You must be of legal age in your jurisdiction and in a region where access is permitted under local law. We do not verify local law on your behalf — that responsibility is yours.

No. One account per person is the rule. If we find duplicate accounts linked to the same identity or mobile number, both will be reviewed and may be closed.

Your withdrawal will be held until the mismatch is resolved. Contact support with your registered mobile number and we will walk you through the verification step.

Raise the dispute through live chat or email within 30 days of the transaction date. Include your registered mobile number and the transaction reference shown in your wallet history.

Contact support with your registered mobile number and a valid ID. We will confirm receipt and respond within the timeframe required by applicable law in your region.

We post a notice at least seven days before a material change takes effect. You will see a banner in your account and a message to your registered email address.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.